Confrontation or Learning Experience? Delivering Feedback Effectively

In a previous Huffington Post article , I talked about why it isn’t good enough simply to say “good job” when you’re giving feedback. While it is important to acknowledge performance that is meeting or exceeding expectations, it is imperative to provide corrective feedback when things aren’t going as you’d like. What happens when your team isn’t delivering as expected – when your expectations go unmet? Can we just hope for it to change or go away? Not if we want to meet our business … [Read more...]