So often we hear about the Customer Service Hall of Shame – but what about companies that top the Hall of Fame list instead? Here are three top companies that make customer satisfaction a main priority: Ritz-Carlton doesn’t just wait for the unexpected to happen – they plan for accidents and mistakes to help employees prepare for a variety of situations. This is a win-win since customer complaints are a reality, especially in the hospitality industry. Planning ahead gives employees a … [Read more...]
Women Living Conciously
A key to success in going from the Chief Everything Officer to the CEO you always wanted to be, is to live consciously. My contribution to this book will show you how releasing the labels of what you think you are or aren’t opens up new pathways for success.
Testimonials
“Kim is an amazingly effective coach and brings a rare mix of kindness and compassion for her clients along with the ability to identify, and cut through the barriers that most people have to their success. She holds you accountable, but leaves you with the hope and tools necessary to make real breakthroughs... Read More » ~Bill Hennig Jr, Senior Managing Partner, Dream Team Business Architects.
